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Returns, Shipping and Warranty

Returns Policy

You may return most new, unopened items within 30 days of delivery for a 75% refund minus the cost of shipping and taxes. In almost all instances return shipping is much more expensive than delivery shipping because we have quantity discounts for outgoing shipments.

You should expect to receive your refund within six weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, contact Heavenly Pulpits at 919-696-6219. If you don't reach someone, leave a message with your name, phone number, order number and a short message. We will noti
ify you via e-mail of your refund amount once we've processed the return request so there will be a record of our communications. Actual reimbursement will take place after the item(s) arrive at our warehouse in new or re-sellable shape.

Shipping

We can ship to virtually any church or business address in the United States and Canada. We cannot ship to residences or "house churches". Note that there are restrictions on some products. The only items we can ship to P.O. Boxes are pew brackets which ship via USPS with no delivery signature.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight- and volume-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Our drivers cannot bring the products into the church or business. Make sure you have sufficient people on hand to carry and place the products into the church or business.

Warranty

Unless otherwise stated we warranty our products for 30 (thirty) days from the date of purchase. At our discretion we will either repair or replace the damaged item(s). 

Our warranty only applies to manufacturer defects in materials but not labor or shipping. 

 


 

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